Orders are processed as quickly as possible and they will be shipped within 2 business days. All orders are processed and shipped from New York, New York, USA. We do not ship on USA major holidays and weekends.
You may change or cancel orders only before they are shipped out. If you need to do this, please reach out to us at email@example.com as soon as possible and include your order number. Orders are processed quickly, we'll do our best to accommodate your wishes.
Sorry, you can only use 1 coupon code at a time. There's no stacking available.
SHIPPING & RETURNS
We ship to anywhere in the USA. At this time, we cannot offer international orders. We hope to expand this one day as we grow.
Standard shipping is free on all orders over $35.00. Otherwise, shipping is $4.99. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its order date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. We also offer expedited shipping for additional charges.
During these unprecedented times, please allow an extra 5 days for orders to reach you.
Due to the nature of our products, we are unable to offer returns or refunds on used products, but we are happy to replace any item that is defective or damaged upon receipt. We will accept returns for unused/untouched products within 30 days of purchase. Bundles are eligible for return only if the complete set is returned unused & unopened in original condition and packaging.
Ada Lip Beauty is not responsible for return costs. Bear with us. We're a small startup right now. We're aiming to get rid of this one awesome day and provide free returns. If your product meets these requirements and you would like to request a return, please email your order number, name and reason for return to: firstname.lastname@example.org
We suggest buying return postage with tracking information. USPS First Class postage is the most affordable option.
Your refund will be credited to the original form of payment within 10 business days of receipt. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
Understandably so, since our pigments are derived from vegetables we regularly test for pesticides in every batch and can confirm there are none.
Ada Lip Beauty products are all made and distributed in the USA
Yes, our entire line is vegan & cruelty free( not tested on animals), plant-based, and nature inspired.
Ada Lip Beauty's lipstick tubes are not sustainable. All of our outside paper packaging + shipping materials are ecofriendly, compostable and recyclable. It is our mission to move our product packaging to sustainable as we grow.
For any order inquiry please contact email@example.com with your order number.
Prospective retailers are welcome to contact us for pricing firstname.lastname@example.org
For any parternships and/or collaborations please contact email@example.com
For any press inquiries please contact firstname.lastname@example.org
For any inquiries that don't fall into other categories, please contact email@example.com